Terms of Service
Effective Date: January 12th, 2025
Welcome to New England Mugs! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. About Us
New England Mugs is a sole proprietorship operated by Jeremy Stephen Marple in Amherst, Massachusetts. For inquiries, you can reach us at jeremy@concordpuzzle.com.
2. Use of Our Website
- Eligibility: You must be at least 18 years old or have permission from a legal guardian to use this website.
- Prohibited Activities: You agree not to use our website for any unlawful or harmful activity, including but not limited to hacking, spamming, or infringing on intellectual property rights.
3. Products and Services
- Availability: All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.
- Pricing: Prices are displayed in USD and are subject to change without prior notice. Taxes and shipping charges, where applicable, will be added during checkout.
4. Orders and Payment
- Order Acceptance: Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or incorrect pricing.
- Payment: Payments are processed securely through third-party payment gateways. By providing payment information, you represent that you are authorized to use the payment method provided.
5. Shipping and Delivery
- Shipping Policy: Please refer to our Shipping Policy for detailed information on delivery times, carriers, and shipping fees.
- Delivery Issues: New England Mugs is not responsible for delays or losses caused by carriers or incorrect shipping information provided by the customer.
6. Returns and Refunds
- Return Policy: Returns are accepted within 3 days of delivery if the item is unused and in its original condition. For more details, see our Return and Refund Policy.
- Refunds: Approved refunds will be processed to the original payment method within [insert timeframe].
- Exchanges: Exchanges may be offered for defective or damaged items.
7. Intellectual Property
All content on this website, including text, images, and designs, is the property of New England Mugs, unless otherwise stated. Some graphics and design elements may have been created using tools and assets provided by services such as Canva Pro, which are subject to their own licensing terms and conditions.
You may not copy, reproduce, distribute, or modify any content from this website without prior written consent from New England Mugs. Additionally, users are prohibited from copying or using any designs or graphics in a way that violates the licensing policies of Canva Pro or other third-party services.
8. Limitation of Liability
To the fullest extent permitted by law:
- New England Mugs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability is limited to the amount paid for the specific product in question.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on this page. By continuing to use our website, you agree to the updated Terms.
11. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.
12. Contact Information
For questions or concerns regarding these Terms, please contact:
Jeremy Stephen Marple
Email: jeremy@concordpuzzle.com
By using this website, you agree to these Terms of Service. Thank you for choosing New England Mugs!