Shipping Policy
Effective Date: January 12th, 2025
At New England Mugs, we are committed to ensuring that your orders are delivered promptly and securely. Please review our shipping policy below for important details about how we handle shipping and delivery.
1. Shipping Method
All orders are shipped via USPS Ground Advantage, which typically takes 1-5 business days to arrive, depending on your location within the United States.
2. Processing Time
- We process all orders within 1-2 business days after the order is placed.
- Processing includes preparing your items for shipment, packaging, and creating a shipping label.
3. Tracking Your Order
Once your order has been processed and shipped, you will receive a tracking code via the email you provided during checkout.
- This tracking code allows you to monitor the status and location of your shipment directly through the USPS website.
4. Delivery Timeline
- Estimated delivery time: 1-5 business days after your order has been shipped.
- Please note that delivery times may vary slightly due to factors outside of our control, such as weather conditions or delays by USPS.
5. Shipping Rates
Shipping rates are calculated at checkout based on the weight and size of your order, as well as the destination address.
6. Address Accuracy
Please ensure that the shipping address you provide during checkout is accurate and complete.
- New England Mugs is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
7. Lost or Delayed Shipments
While we strive to ensure every package arrives on time, delays or losses may occasionally occur.
- If your shipment is delayed or lost, please contact USPS directly with your tracking number for assistance.
- If you need further help, you can reach us at jeremy@concordpuzzle.com, and we will do our best to assist.
8. International Shipping
At this time, New England Mugs only ships to addresses within the United States.
If you have any additional questions about our shipping policy, feel free to contact us at jeremy@concordpuzzle.com. Thank you for shopping with New England Mugs!